Frequently Asked Questions for Professionals

Answers to your Questions

Account Management

Q: How do I find the email address I used to enroll?

     A: You can check your mailbox. You would have received a message from us confirming your registration. 

Q: How do I post a job?  

     A: It’s important to remember when you are posting your professional profile is one of the most effective ways of getting quality, targeted the clients that are in need of your specific services. In your professional listing, make sure to add general information and a detailed description about what you’re are offering as a professional (for example, your education and experience within the field you are offering services to). This tells any prospect clients what the responsibilities and expectations are for the position.  Steps to posting your professional services: 

Log in to your account.
If you do not already have an account create one by clicking register. As you navigate the forms select the items that are more fitted to your needs.

Q: How do I close a job?

      A: Login to your account and go to setting you can select pause or delete the job 

 Q: How do I edit my personal information?

      A: Login to your account select your profile and setting. 

 Q: How do I upload a photo?

      A: As you’ve created an account you will see where to upload images and additional documents. 

Q: How do I reset my password?

     A: From the account. Click forgot password and enter your email. We will send you and email with a link to change your password. 

 Q: How can I message with a family that is seeking help?

     A: Click on the family  profile you wish to connect with and click message and you will be able to send him or her a direct message. 

Q: How can I post a review on a family?

     A: We do not offer the option for professionals to post a review on families.

 Q: How do I add another service profile?

     A: Click on your profile settings and select add another job 

Q: Why am I being asked to provide my license information?

    A: If a prospect client is asking you for your license info, we recommend if you have one as a professional to provide it to them.  This is a recommendation, it’s up to you to decide how you would like to move forward with the potential client.  

Q: Does get involve with the contract that I set with a family

     A: No. only connect individuals that are in needs of support with professionals to help with transitional needs of young adults that are in need of support. We do not get involved in any contractual agreement. It is the responsibility of all party (families and professionals) responsibilities to decide if a working relationship would be complimentary to the needs. Please make sure to read our Terms of use: /terms-of-service/

Subscription & Billing


Q: How do I close my account?

      A: After you are login your profile, click on it and you will have the option to delete or pause your account. 

Q: Does Elements offer refunds?

       A: Elements does offer refunds up to 2 days as a paid subscriber, if you are enjoying the 7-days trial you will be refunded up to 7 days. After the 7 days, we will not offer a refund. 

Q: Why isn’t my credit card being accepted?

       A: Please make sure that you are entering a valid credit card number. 

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